Privacy Policy
Last updated: 18 September 2026. This policy explains how Custom Golf Balls Australia, a store operated by Merch Machine (ABN 88 630 505 770), collects and handles your personal information. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
What we collect
- Order and contact details: your name, email address, delivery address, billing address and phone number.
- Account details: your login email and password, and any designs or artwork you save to your account.
- Artwork you upload for us to reproduce on your order.
- Payment details: payments are processed by our payment providers. We receive confirmation of payment and the last digits of the card only. We do not store your full card number.
- Website usage data: pages viewed, referring site, browser type and similar analytics information, collected through cookies.
Why we collect it
We use your information to process and deliver your order, prepare your art proof, answer your enquiries, handle returns, meet our tax and record-keeping obligations, improve the website, and (if you opt in) send you offers and updates.
Who we share it with
We share only what is needed with: the delivery carrier handling your order; our payment providers; DecoNetwork, the platform this store runs on; and our email, analytics and advertising providers. Some of these providers store data overseas. We do not sell your personal information.
Cookies and analytics
This website uses cookies to keep your cart and login working, to measure how the site is used, and to measure advertising. You can block or delete cookies in your browser settings, though parts of the website may not work properly if you do.
Marketing
We only send marketing email to people who have opted in or bought from us. Every marketing email has an unsubscribe link, and you can also ask us to remove you at any time.
Keeping your information
We keep order records for as long as we need them for business and legal purposes, including the seven years required for tax records. We take reasonable steps to protect your information from misuse, loss and unauthorised access. This website uses an SSL certificate, so information you send us is encrypted in transit.
Accessing, correcting or deleting your information
You can ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete your account. Contact us using the details on this store's Contact page and we will respond within a reasonable time.
Complaints
If you believe we have mishandled your personal information, please contact us first so we can try to put it right. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.
Changes to this policy
We may update this policy from time to time. The date of the latest update is shown at the top of this page.
Contact us
Custom Golf Balls Australia is a store operated by Merch Machine, ABN 88 630 505 770, 64 Denning St, South Coogee NSW 2034, Australia (trading address, no shopfront). Contact details for this store are on its Contact page. We answer all enquiries within 2 business days.
