Returns & Refunds
Last updated: 18 September 2026. This policy applies to all orders placed with Custom Golf Balls Australia, a store operated by Merch Machine (ABN 88 630 505 770). It sits alongside your rights under the Australian Consumer Law, which nothing on this page limits or excludes.
If something is wrong with your order
If your order arrives faulty, damaged in transit, produced incorrectly, or materially different from the art proof you approved, contact us within 30 days of delivery with your order number and a photo of the problem.
Where we are at fault, you choose the remedy: we will either remake and resend your order at our cost, or refund you in full. A full refund includes the original postage you paid. You will not be asked to pay return postage on a faulty or incorrectly produced order.
Change of mind
Blank, undecorated stock items may be returned for a change of mind within 30 days of delivery, provided they are unused and in their original unopened packaging. Please contact us first so we can confirm the return address. Return postage for a change-of-mind return is at your cost, and we refund the purchase price once the goods arrive back with us in resalable condition.
Personalised and custom-decorated items cannot be returned for a change of mind. Once an item has been produced with your name, photo, message or logo, it is made specifically for you and cannot be resold. This is why we send you a free art proof and why nothing goes into production until you approve it. Please check the spelling, layout and artwork on your proof carefully before approving.
Approved proofs
We produce exactly what is shown on the art proof you approve. If an approved proof contained an error, such as a misspelled name, the wrong date or the wrong logo file, we are not able to offer a free remake or refund, because the finished order matches what was approved. Contact us anyway and we will quote you a remake.
Cancelling an order
You can cancel for a full refund at any time before you approve your art proof. Once a proof is approved, production begins and the order cannot be cancelled.
Delivery problems
If your order has not arrived within the expected timeframe, contact us and we will trace it with the carrier. If a parcel is confirmed lost in transit, we will remake and resend it at our cost.
How refunds are paid
Refunds are paid to the original payment method used for the order.
How to reach us
Contact details for this store are on its Contact page. Post: Custom Golf Balls Australia, c/- Merch Machine, 64 Denning St, South Coogee NSW 2034 (trading address, no shopfront). We answer all enquiries within 2 business days.
